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Publication
Complaint Handling Procedures
… Complaints Handling Procedures for Staff Issue August The … situation arises where they are unsure how to respond Our complaints handling procedure reflects the Mental Welfare Commission s commitment to valuing complaints It seeks to resolve issues as close as possible to …
Published 1 Aug, 2014 | .pdf, 950.2 KB
Publication
Complaint Handling Procedures
… Complaints Handling Procedures for Staff Issue August The … situation arises where they are unsure how to respond Our complaints handling procedure reflects the Mental Welfare Commission s commitment to valuing complaints It seeks to resolve issues as close as possible to …
Published 1 Aug, 2014 | .pdf, 950.2 KB
Publication
Complaints Performance Annual Report 2017-18
… This is the annual report of the COmmission's new complaints handling procedure, covering the period, April 2017 - March 2018. … CORPORATE REPORT Complaints handling performance annual report JUNE Complaints Handling Performance Report Annual Report - …
Published 29 Jun, 2018 | .pdf, 324.6 KB
Publication
Complaint Leaflet
… Welfare Commission for Scotland The Commission values complaints We seek to resolve situations where … that your complaint has been taken seriously We value complaints and use information from them to help us improve … our services please tell us This leaflet describes our complaints procedure and how to make a complaint It also …
Published 14 Jun, 2018 | .pdf, 204.8 KB
Publication
Complaints Report Q1 2016/17
… This is the 1st quarterly report of the COmmission's new complaints handling procedure, covering the period, April - June 2016. … CORPORATE REPORT Complaints handling report Q August Complaints Handling Performance Report Q April June …
Published 18 Aug, 2016 | .pdf, 322.8 KB
Content page
Complaints
… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our complaints leaflet .? Complaints procedure We have also …
Last updated 25 Jul, 2019
Publication
Complaints about Solicitors and Tribunal Hearings
… Questions and answer notes concerning complaints about solicitors and Mental Health Tribunal hearings. … Advice notes Complaints about Solicitors and Tribunal Hearings Thistle … considering restraint in residential care settings Complaints about Solicitors and Tribunal Hearings August …
Published 4 Aug, 2015 | .pdf, 460.7 KB
Publication
Statement and guidance on making Re-use requests and complaints
… Guidance on making re-use requests and complaints Re-use of The Mental Welfare Commission s Public … statement and guidance on making re-use requests and complaints Contents The Commission s Re-use statement Access … to make a request to re-use the Commission s information Complaints about the Commission s approach to re-use The …
Published 28 Jun, 2017 | .pdf, 94.8 KB
Content page
Class 7: How we are performing
… Report Signed Annual Accounts 2018 Annual Report 2017-18 Complaints activity 2016-17 During 2014, the Commission wrote … are dissatisfied with our services, please tell us. Our complaints leaflet describes our complaints procedure and how to make a complaint. It also …
Last updated 13 Aug, 2019